Return & Refund Policy
Returns & Refunds Policy
At Satti Ltd, your satisfaction is our priority. We want you to shop with complete confidence. If something isn't right, we'll make it right — quickly and hassle-free. This policy applies to all orders placed through sattiltd.com.
30-Day Returns
Return within 30 days of delivery
Full Refunds
Refunded within 5 business days
Free Exchanges
Wrong item? We'll swap it free
📋 Our Returns Policy
We accept returns within 30 days of the delivery date. To be eligible for a return, items must be:
- In their original condition and packaging
- Unused and undamaged
- Include all accessories, cables, manuals, and original packaging
- Accompanied by proof of purchase (order number or receipt)
🚫 Items We Cannot Accept Back
For hygiene, safety, and legal reasons, the following items cannot be returned:
- Items that have been used, opened, or damaged by the customer
- Software, digital downloads, or licence keys once activated
- Items returned after 30 days of delivery
- Items missing original packaging, accessories, or manuals
- Customised or special-order items
🔧 Faulty or Damaged Items
If your item arrives faulty, damaged, or not as described, we sincerely apologise. Please contact us within 48 hours of delivery with:
- Your order number
- A description of the fault or damage
- Photos or video showing the issue
We will arrange a free return, full refund, or replacement at no cost to you — whichever you prefer.
🔁 How to Return an Item
- 1Contact us at moizsatti@sattiltd.com or call 07455 148141 with your order number and reason for return
- 2We will review your request and respond within 1 business day
- 3Pack the item securely in its original packaging with all accessories included
- 4Send the item to our returns address: Unit 1a Croston Street, Blackburn, BB1 2AD
- 5Once received and inspected, your refund will be processed within 5 business days
💷 Refunds
Once we receive and inspect your return, we will notify you by email. If approved, your refund will be processed to your original payment method within 5 business days.
Please note that your bank or payment provider may take additional time to reflect the refund in your account. If you paid via Klarna, the refund will follow Klarna's standard process.
Return postage costs are the responsibility of the customer unless the item is faulty, damaged, or incorrectly sent by us.
🔄 Exchanges
If you would like to exchange an item for a different model, size, or specification, please contact us within 30 days of delivery. We will do our best to accommodate your request subject to stock availability.
If we sent you the wrong item, we will cover all postage costs for the exchange.
⚖️ Your UK Consumer Rights
This policy does not affect your statutory rights under the Consumer Rights Act 2015 and the Consumer Contracts Regulations 2013. Under UK law, you have the right to cancel your order within 14 days of receiving your goods (cooling-off period) without giving any reason.
Need help with a return?
Our team is here to help — we aim to respond within 1 business day