Return & Refund Policy
At Satti Ltd, customer satisfaction is our priority. If you are not completely satisfied with your purchase, we are here to help with a straightforward returns and refund process.
Return Eligibility
Customers may request a return within 30 days of receiving their order in accordance with UK consumer protection regulations.
To be eligible for a return:
- Items must be unused and in original condition
- Products must include original packaging and accessories
- Proof of purchase or order confirmation is required
Non-Returnable Items
Certain products may not be eligible for return, including:
- Items damaged due to misuse or accidental damage
- Products missing original packaging or accessories
- Software or digital products where applicable
Damaged or Faulty Products
If your item arrives damaged or develops a fault, please contact us within 48 hours of delivery.
- Provide clear photos of the issue
- Include your order number
- Our support team will review and resolve the issue promptly
Refund Process
Once your returned item has been received and inspected, we will notify you regarding the approval of your refund.
- Approved refunds are processed within 1–2 working days
- Refunds are issued to the original payment method
- Shipping fees may be non-refundable unless the item is faulty or incorrect
Return Shipping
Customers may be responsible for return shipping costs unless:
- The item is faulty
- The wrong item was received
- The product arrived damaged
We recommend using a tracked delivery service for all returns.
Refurbished Products
Refurbished items are professionally tested and inspected before sale. Minor cosmetic signs of previous use may be present and do not affect functionality.
Product condition details are clearly mentioned on the product page.
Why Buy From Satti Ltd?
- ✔ Genuine branded products
- ✔ Reliable customer support
- ✔ Secure shopping experience
- ✔ UK-based delivery service
- ✔ Transparent return process
Contact Us
If you require assistance regarding returns or refunds, our support team is here to help.
Email: info@sattiltd.com